Launched a multi-policy, flex-enabled program with automated pre-validation preventing the 30–40% rework of manual launches.
Proof of execution at scale.
MB360 is not a prototype, it is already running broker-managed deployments across millions of lives, handling renewals, flex programs, mid-year corrections and BAU servicing without proportional increases in manpower or IT.
Measured impact across real deployments.
Outcomes from broker-managed MB360 deployments, across sectors and portfolio sizes.
AI-led validations and guided flows eliminated ticket volume, scaling beyond 50K+ lives without expanding service desks.
Exception prediction and data reconciliation cut renewal timelines and prevented the last-minute escalation chain.
AI guidance reduced incorrect submissions during enrollment windows, directly lowering broker and HR intervention.
Ran benefits inside MB360’s audit-ready environment, RBAC, trails, encryption, without internal systems or parallel documentation.
Migrated mid-year changes into MB360, removing manual coordination while employees completed journeys with fewer touchpoints.
Structural proof, not one-off wins.
The results repeat because the platform is built for them, not because a single deployment got lucky.
Running across millions of lives in production, not pilots
Portfolio scale-ups without headcount scale-ups
2–3 week reduction in typical renewal cycles
30–60% reduction in operational ticket load
Underwritten flex programs launched without rework loops
Client stickiness increased through a smoother experience
MB360 makes broker delivery harder to replace.
It doesn’t just digitize benefits, it removes friction, shortens cycles and makes broker delivery defensible at scale.